A: After the order is established, the system will automatically send an order notification email.

A: For the same order, we will ship all the products together after they arrive. If you want to get the stock products first, please place the order separately.

A: You can pay through the following methods
1. Credit card (VISA、Master、JCB)
2. Union pay
3. 7-ELEVEN cash on delivery
4. FamilyMart cash on delivery
5. ATM virtual account number
6. 7-ELEVEN ibon

A: Shipping fees are calculated based on the delivery destination and shipping method. You can add items to your cart and proceed to checkout to view the available shipping options and rates for your location.

Taiwan

Free shipping on orders over NT$3,500.

Shipping methods:

• Home delivery (Chunghwa Post): NT$80
• 7-ELEVEN store pickup with cash on delivery: NT$80
• FamilyMart store pickup with cash on delivery: NT$80

Hong Kong

Free shipping on orders over NT$6,000.

International Shipping

International orders are shipped via suitable international couriers based on the destination and package characteristics (such as SF Express, DHL, etc.).

The available courier and shipping fee will be shown at checkout.

Please note that shipping rates may change depending on the carrier’s pricing policies. The final shipping cost will be confirmed at checkout.

Import duties, taxes, and additional fees may apply depending on your country’s regulations. Any such charges are the responsibility of the recipient.

A: Yes, we ship globally! But some countries have not yet opened up due to the epidemic. You can try to add the product to the shopping cart and go to the checkout page to check the delivery area options and shipping information.

A: In-stock items ship in 2–3 business days ｜ Custom orders: 3–7 business days for production ｜ Pre-order items: 7–21 business days

In-Stock Items

In-stock items will be shipped within 2–3 business days after payment has been confirmed.

Estimated Delivery Time

• Taiwan (Main Island): 2–3 business days
• Outlying Islands: 3–5 business days
• International Orders: 5–15 business days

Order processing and shipping operations take place Monday through Friday, excluding weekends and public holidays. Actual delivery times may vary depending on the shipping carrier. Once your order has shipped, you can track your package using the tracking number provided in your order confirmation:

SF Express/Chunghwa Post/7-ELEVEN Shipping/EMS

Pre-Order Items

Pre-order items typically ship within 7–21 business days, depending on the estimated arrival time listed on the product page. Once the item becomes available, it will be shipped according to our standard in-stock order processing time.

Custom Orders

Custom items require approximately 3–7 business days for production. Rush orders are available for an additional fee.

In most cases, custom orders will be completed and shipped within 3–7 business days. If we experience a high volume of orders, production time may be slightly extended. Once production is complete, the order will be shipped according to our standard shipping timeline.

A: The product must be in a brand new condition, unopened, used or defaced, otherwise no return or exchange will be accepted. We provide a 7-day appreciation period for products (the appreciation period is not a trial period), which starts from the date of receipt of the product (including holidays). If you want to process a return or exchange, please write to us within 7 days after receiving the product (hey@framesofbutter.com), and provide "name", "order number", "contact number", "returned product name", "returning reason and photo" and other information, we will assist you in the return and exchange process.

A : Customized products are exclusive customized products, and the condition of the products is confirmed before shipment. Unless they are damaged during delivery, return and exchange services cannot be provided.

1. If the product itself is defective (definition of defective product: failure, damage, abrasion, scratches, scratches, dirt or packaging damage caused by non-human factors), please take pictures and record after receiving the product, and write to the customer service, in order to confirm that the product itself is defective or for shipping problems and the customer service will be there tho assist you on the returns and exchanges.

2. For goods returned or exchanged, please be sure to keep the original goods intact (no peculiar smell, dirt, wear and tear, processing and transformation, etc.), and complete packaging (internal and external packaging, sealing film, sealing, accompanying documents, gifts, etc.). If it is damaged, the application for return and exchange will not be accepted.

3. Customized products are exclusive customized products, and the condition of the products is confirmed before shipment. Unless they are damaged during delivery, return and exchange services cannot be provided.

4. We cannot provide returns or exchanges for "additional products" purchased at preferential prices. Sorry for the inconvenience caused.

5. The product may differ slightly from the actual product due to different screens or shootingmethods. For buyers who require very precise color standards, please consider carefully before ordering.

A: If the return status is established, we will refund you in the following ways within 7-14 working days (excluding holidays):

1. For credit card payment: directly credit the payment to the original credit card account of the payment. Due to the different checkout dates of various credit card banks, please contact your bank for the actual crediting.

2. For ATM: Please provide your collection information (including: account name, bank name, branch name, bank account number). We will refund the money interest-free by bank transfer (the account to be transferred must be the account opened by the orderer), and we will notify you by e-mail when the transfer is completed.